Terms of Sale

Orders We process all transactions securely through our online storefront. Because our sculptural furniture and accessories are crafted with care and precision, lead times commence only once an order has been paid in full.

Lead Times Quality takes time. A standard 4-6 week lead time apply on our modular items with estimated timelines provided at the time of purchase. Customized or signature projects are quoted on a case-by-case basis and may need longer lead time depending on complexity.

Natural Materials & Variations We work extensively with premium solid woods, specifically ash, oak, walnut and maple. Solid wood is a natural, living material that responds to its environment. Natural variations in grain direction, texture, color, knots and mineral streaks are inherent characteristics of the wood and are not considered defects. Furthermore, wood will naturally expand and contract with changes in humidity and temperature. We do not guarantee exact color matching, and slight seasonal movement is a normal feature of solid wood furniture.

Modular Configuration & Safety Disclaimer Our modular systems are engineered to offer versatile, sculptural arrangements, but they must be assembled responsibly. Certain bases are designed strictly to be used as a pair to safely support the weight and span of the corresponding tops. Creating unsafe layouts—such as using a single base where a pair is required, or creating extreme overhangs that compromise the center of gravity—can result in physical instability, product damage, or personal injury. Inukit is not liable for any damages or injuries resulting from improper assembly or structurally unsound configurations.

Limited Warranty

We take immense pride in the design and construction of our pieces. We stand behind our craftsmanship and offer a 5-Year Limited Warranty to the original purchaser on our  furniture pieces. This warranty protects against structural and manufacturing defects under normal use.

Please note: Small accessories and decor items are explicitly excluded from this 5-Year Limited Warranty.

What is Covered (For Eligible Furniture Pieces):

• Failures in structural integrity or traditional joinery.

• Significant manufacturing defects in materials or workmanship.

What is Not Covered:

• Improper Assembly or Configuration: Damage or failure resulting from failing to follow assembly instructions, overtightening hardware, or setting up the modules in physically unstable layouts.

• Natural Wear and Tear: Scratches, dents, or fading of finishes that occur through standard daily use.

• Environmental Damage: Cracking, warping, or splitting caused by extreme shifts in temperature, humidity, or prolonged exposure to direct sunlight or heat sources.

• Improper Use: Damage resulting from misuse, abuse, accidents, or using the piece for unintended purposes.

• Modifications: Any unauthorized repairs or modifications made to the piece after delivery.

If you believe your eligible piece has a covered defect, please contact us with your order number and clear photos of the issue. We reserve the right to repair or replace the item at our discretion.

Out-of-Warranty Repairs: We understand that life happens. If your Inukit piece sustains damage that falls outside of our warranty coverage (such as accidental damage, improper use, extensive natural wear and tear, or damage to non-warranty accessories), we are happy to offer professional repair and restoration services for a fee. Please reach out to our team with clear photos of the damage, and we will evaluate the piece and provide a custom quote for the repair.

Returns & Cancellations

Cancellations If you need to cancel or amend an order, you must do so within 24 hours of placing it.

Standard Modular Products We accept returns on our standard modular products within 7 days of you receiving the item. Please note that all eligible returns are subject to a 10% restocking fee, and the customer is responsible for all return shipping costs. Products must be returned in their original condition and packaging.

Custom & Signature Pieces All sales on customized, bespoke are considered final once production has begun.

Damaged in Transit If you receive an item that has been damaged during transit, please contact us within 24 hours of delivery. Provide clear photographic evidence of both the damaged product and the packaging so we can resolve the issue immediately.

Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) minus a 10% restocking fee. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Privacy Policy

Personal Information We respect your privacy and are committed to protecting it. Any personal information collected during the checkout process—including your name, address, email, and payment details—is strictly used for order fulfillment purposes and nothing else. We do not sell, share, or distribute your data to third parties for marketing or any other non-essential activities.

Shipping & Handling

Complimentary Shipping on Modular Designs To ensure a frictionless, premium experience for our customers, we offer complimentary shipping on our modular pieces in Canada. Because these designs are engineered to ship as individual components—with the majority of modules weighing under 50 lbs—we are able to bypass specialized freight forwarding and deliver directly to your door.

Traditionally Joined & Signature Pieces Larger, signature pieces that feature traditional, permanently glued joinery require specialized transport. Due to the unique size and handling requirements of these items, shipping costs are not calculated at checkout. Once your order is placed, our team will contact you directly with a custom shipping quote based on your location. We take full responsibility for the careful preparation of every object that leaves the studio. All signature pieces are secured and shipped in custom, in-house manufactured wooden crates to ensure they arrive in pristine condition.